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Return & Refund Policy

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Swiss Security Solutions LLC

Effective Date: January 1, 2018
Last Updated: November 16, 2025

 

1. Overview

This Return & Refund Policy applies to all services and products provided by Swiss Security Solutions LLC (operating under the trade marks: Swiss Security Solutions, Securely Swiss®, and trademarks Swiss Detective Agency™,  Private Investigator Switzerland™, Cyber Investigative Solutions™, Blockchain Investigation Agency™, Find Person Switzerland™ and others), in accordance with Swiss law and our General Standard Terms and Conditions (GSTC).

Company Information:

  • Legal Entity: Swiss Security Solutions LLC (GmbH)

  • Address: Schaffhauserstrasse 550, CH-8050 Zürich, Switzerland

  • Contact: +41 44 586 60 33 | info@swiss-security-solutions.com

  • Jurisdiction: Zurich-City, Switzerland

 

2. Service-Related Refund Policy

2.1 Rendered Services (No Refund)

In accordance with Swiss law and contractual obligations, rendered services cannot be refunded.

This applies to all services that have been completed, including but not limited to:

  • Security services (guarding, mobile patrols, close protection, security management)

  • Investigation services (private investigations, financial investigations, due diligence, background checks, surveillance, skip tracing, asset tracing and recovery, undercover operations)

  • Business intelligence services

  • Cyber investigation services (digital forensics, mobile forensics, blockchain investigations, cyber security assessments)

  • Consulting and advisory services (security consulting, risk management, safety services)

  • Defence solutions

  • Audit services (facility management audits, compliance audits)

  • Trial or litigation preparation services

  • Any other professional services rendered

Legal Basis: Once professional services have been performed, they constitute completed contractual obligations that cannot be reversed. The service provider has allocated resources, time, and expertise that cannot be reclaimed.

 
2.2 Partially Completed Services

For services that have been started but not completed:

  • Billing Principle: You will be charged only for the services actually rendered and documented.

  • Calculation Method: Charges are calculated based on actual hours worked, resources deployed, and deliverables provided.

  • Documentation: Detailed invoices will specify the scope of work completed.

  • Minimum Charge: For projects or one-off services (security and/or investigative services excluding consulting, advisory, cyber security, due diligence, and defence services), the minimum charge is 4 hours per start of service operation.

  • Time Calculation: Partial half-hours are charged as full half-hours.

Example: If an investigation service was contracted for 40 hours but only 15 hours of work were completed before cancellation, you will be charged for 15 hours of service rendered.

 
2.3 Services Not Started (Processing Fee)

For services that have been contracted but not yet started:

  • Umtriebsentschädigung (Processing Fee): A 10% administrative and processing fee will be charged on the total contracted service value.

  • Purpose of Fee: This fee covers administrative costs, contract preparation, resource allocation, opportunity costs, and business planning.

  • Refund Amount: 90% of prepaid amounts will be refunded after deduction of the processing fee.

Cancellation Procedure:

  1. Submit a written cancellation notice to info@swiss-security-solutions.com

  2. Include contract reference number and reason for cancellation

  3. Cancellation must be received before service commencement

  4. Refund will be processed within 20 business days

 
2.4 Special Provisions for Investigative Services

As stated in Section 11 of our GSTC:

Swiss Security Solutions makes no warranties or guarantees of any kind, express or implied, as to the results of investigative and legal support services. All results of investigative and intelligence services by their nature are not guaranteed and are limited by time and resources.

  • Investigation results are inherently uncertain and depend on available information, cooperation of third parties, and external factors beyond our control.

  • No refunds are available based on investigation outcomes or results.

  • Services are billed based on work performed, not results achieved.

 

3. Product Return & Refund Policy

3.1 Defective Products

We accept returns for defective or faulty products under the following conditions:

Eligibility:

  • Product must be demonstrably defective or malfunctioning

  • Defect must not be caused by misuse, negligence, or unauthorized modification

  • Return request must be made within 14 days of receipt

  • Product must be in its original condition with all accessories and documentation

Return Procedure:

  1. Contact us immediately at info@swiss-security-solutions.com

  2. Provide order number, product description, and detailed description of defect

  3. Include photographic evidence of defect if applicable

  4. Await return authorization (RMA number)

  5. Return product with RMA number to specified address

Resolution Options:

  • Repair of defective product

  • Replacement with identical or equivalent product

  • Full refund of purchase price (if repair/replacement not possible)

Return Shipping: For defective products, return shipping costs will be covered by Swiss Security Solutions LLC.

 
3.2 Unopened New Products (Exchange Only)

We may accept unopened new products for exchange under the following strict conditions:

Eligibility Requirements:

  • Product must be in its original, unopened, sealed packaging

  • Product must be unused and in resalable condition

  • All original tags, labels, and documentation must be intact

  • Exchange request must be made within 14 days of receipt

  • Product must not be a special order or customized item

Exchange Procedure:

  1. Contact us at info@swiss-security-solutions.com with exchange request

  2. Provide order number and reason for exchange

  3. Receive exchange authorization

  4. Return product in original packaging

  5. Receive replacement product of equal or lesser value

Important Limitations:

  • Exchanges are subject to product availability

  • No cash refunds for unopened products; exchange only

  • Customer is responsible for return shipping costs

  • Exchange authorization is at the sole discretion of Swiss Security Solutions LLC

 
3.3 Non-Returnable Products

The following products cannot be returned or exchanged:

  • Opened products (except if defective)

  • Used products (except if defective)

  • Customized or special-order products

  • Software or digital products with broken seals

  • Hygiene-sensitive products

  • Products damaged due to customer misuse or negligence

 

4. Investment Relations & Financial Products

Refunds & Return of investments are NOT governed by this Return & Refund Policy.

Investment relations, investor agreements, and financial connected products or services are regulated by:

  • Separate Investment Agreements

  • Investor Relations contracts

  • Swiss financial regulations

  • Securities law

For investment-related matters:

Disclaimer: Swiss Security Solutions LLC provides security, investigation, and related services. Any investment opportunities or investor relations are governed by separate contractual frameworks and are subject to different terms, conditions, and regulatory requirements.

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5. Payment Terms & Conditions

5.1 Payment Terms for Swiss Business Clients

  • Payment Period: 20 days from invoice date

  • Default Interest: 6% per annum after due date

  • Service Interruption: Payment delays exceeding 60 days may result in service suspension after written notification

 
5.2 Payment Terms for Foreign Clients & Private Individuals

  • Payment Method: Prepayment or down-payment on account (deposit rule)

  • Bank Guarantee: Letter of Bank Guarantee accepted up to 50% of project costs (incl. VAT 8.10%)

  • Invoice Timing: Down-payment invoices issued after funds are received in Swiss Security Solutions bank account

  • Payment Due: Invoices payable upon receipt without deduction

 
5.3 Recurring Services

  • Billing: Monthly in twelve equal installments for annual flat rates

  • Invoice Schedule: Issued in the last week of the month preceding service delivery

 
5.4 Project & One-Time Services

  • Billing: After service completion

  • Down Payment: Swiss Security Solutions reserves the right to request down payment on account

 

6. Warranty Provisions

As specified in Section 14 of our GSTC:

Swiss Security Solutions warrants the professional execution of agreed services. If a service proves to be defective:

  • Client must inform Swiss Security Solutions immediately

  • Defective conditions shall be rectified free of charge within a reasonable period

  • Warranty applies to workmanship and professional service delivery

 

7. Force Majeure & Service Delays

As outlined in Section 17 of our GSTC:

Force majeure events entitle Swiss Security Solutions to postpone service provision for the duration of the event. Such delays do not:

  • Entitle the client to cancel or terminate the agreement

  • Constitute grounds for refund claims

  • Create liability for damages

Force majeure includes: strikes, lockouts, civil war, acts of terrorism, riots, natural disasters, import/export bans, energy deficiencies, pandemics, and other circumstances beyond reasonable control.

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8. How to Request a Return or Refund

Step 1: Contact Us

Email: info@swiss-security-solutions.com
Phone: +41 44 586 60 33 (24/7)
Address: Schaffhauserstrasse 550, CH-8050 Zürich, Switzerland

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Step 2: Provide Required Information

  • Your full name and contact information

  • Order or contract number

  • Date of purchase or service agreement

  • Detailed description of the issue or reason for return

  • Supporting documentation (photos, invoices, contracts)

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Step 3: Await Response

  • We will review your request within 5 business days

  • You will receive a response with next steps or resolution options

  • For approved returns, you will receive return authorization (RMA number)

 

Step 4: Return Process (if applicable)

  • Package product securely with all original contents

  • Include RMA number clearly visible on package

  • Ship to address provided in return authorization

  • Keep tracking information for your records

 

Step 5: Refund Processing

  • Refunds are processed within 20 business days of approval

  • Refunds issued via original payment method

  • Bank transfer fees (if applicable) may be deducted from refund amount

 

9. Customer Rights Under Swiss Law

Under Swiss consumer protection law, customers have certain rights including:

  • Right to accurate information about services and products

  • Right to clear contract terms

  • Right to defect-free products within warranty period

  • Right to proper service execution

This policy complies with:

  • Swiss Code of Obligations (OR)

  • Swiss Consumer Protection Law

  • Swiss Data Protection Act (DSG/LPD)

 

10. Dispute Resolution

In case of disputes regarding returns or refunds:

Step 1: Internal Resolution

  • Contact our customer service team via E-Mail or WhatsApp Business 

  • Escalation to management if necessary

  • Good faith negotiation to resolve the matter

Step 2: Jurisdiction

  • Place of Jurisdiction: Zurich-City, Switzerland

  • Applicable Law: Swiss law (with exclusion of CISG)

  • Mandatory jurisdiction provisions per Jurisdiction Act (GestG) remain reserved

 

11. Confidentiality & Data Protection

As per Section 12 of our GSTC:

All return and refund requests are handled with strict confidentiality. We comply with:

  • Swiss Data Protection Act (DSG/LPD)

  • EU General Data Protection Regulation (GDPR) where applicable

  • UK Data Protection Act

  • US Federal Privacy and Data Protection Regulations

  • Banking secrecy provisions for financial transactions

Your personal and business information is protected against unauthorized access.

 

12. Contact Information

Swiss Security Solutions LLC

Headquarters: Schaffhauserstrasse 550, CH-8050 Zürich, Switzerland

Phone: +41 44 586 60 33 (24/7)
Email: info@swiss-security-solutions.com
Website: www.swiss-security-solutions.com

Additional Brands covered:

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13. Modifications to This Policy

Swiss Security Solutions LLC reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.

Version History:

  • Version 1.0: January 1, 2018 (GSTC baseline)

  • Version 2.0: November 16, 2025 (Current version)

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14. Acknowledgment

By engaging Swiss Security Solutions LLC for services or purchasing products, you acknowledge that you have read, understood, and agree to this Return & Refund Policy and our General Standard Terms and Conditions (GSTC).

For questions or clarifications, please contact us using the information provided above.

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© 2025 Swiss Security Solutions LLC. All rights reserved.

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